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Frequently Asked Questions

How do I get started?

Choose a plan from our hosting options, complete the checkout process, and your server will be instantly set up and ready to use. You'll receive login credentials via email.

How do I access my server?

Log in to our control panel at panel.synthetix.host using your client area credentials. From there, you can manage your server, install plugins, and access the console.

How do I install plugins?

You manually upload plugins to your server's plugins folder. This is to ensure maximum flexibility and control on the user's end.

What payment methods do you accept?

We accept PayPal, credit/debit cards, and GCash (for Philippines), UPI, RuPay and GPay (for India) and AliPay or AliPayHK for all other regions. For GCash payments, please contact our support team through Discord.

Do you offer refunds?

Yes, we offer a 24-hour money-back guarantee if you're not satisfied with our service. Contact support within this period to process your refund.

What's your uptime guarantee?

We guarantee 99% uptime for all our servers. Check our Service Level Agreement (SLA) for detailed information about our uptime commitment.

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Discord Support

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Knowledge Base

Find guides and tutorials for common server management tasks.

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